Last updated: December 24, 2025

Hungry Hop Marketplace Fee Policy

Introduction

This Fee Policy outlines the charges for selling and buying food items on Hungry Hop Marketplace. We aim to maintain a transparent pricing system that supports the growth of our community of chefs and ensures the sustainability of our platform.

1. Listing Fees

1.1 There is no fee for listing an item on the platform.

2. Commission and Processing Fees

2.1 Commission Fee: Hungry Hop charges a commission fee on your total gross revenue calculated over a rolling 365-day window (the "Revenue Window").

Calculation: Gross revenue includes food sales but excludes taxes, delivery fees, and any refunded orders.
Tier Updates (Timing): Commission tier adjustments are processed once daily via a scheduled system update (cron job). This update calculates the order total for the trailing 365 days. Consequently, if a seller crosses a revenue threshold during the day, the new commission rate will apply only to orders placed after the next daily system update.
Tiers:
- Up to $5,000: 4%
- $5,000.01 to $10,000: 6%
- $10,000.01 and above: 12%

2.2 Processing Fee: An additional flat 3.5% credit card processing charge applies to all transactions to cover payment provider costs.

2.3 Tips: All tips are paid directly to the chefs without any deductions.

3. Payouts

3.1 Payouts to sellers are initiated three (3) business days after the designated delivery or pickup time. Please note that your specific bank's processing times may add additional time before funds appear in your account.

4. Refunds, Cancellations, and Disputes

4.1 Fee Finality: Generally, fees are final. However, if Hungry Hop issues a full refund to a customer due to a platform error, Hungry Hop will also refund the associated commission and processing fees.

4.2 Seller-Initiated Cancellations: If a seller cancels an order after the card has been charged (e.g., due to inability to fulfill), the seller may be responsible for the non-refundable 3.5% processing fee charged by the payment provider.

4.3 Disputes: If you believe there has been an error in fee calculation, please notify us in writing within 30 days of the transaction.

4.4 Customer Cancellation Policy:

Before Deadline: If the customer cancels before the set cancellation deadline, the Credit Card Authorization Hold is released, and no cost is incurred.
After Deadline: If the order is placed after the cancellation deadline, or cancelled after the deadline, the card is charged in full.

5. Taxes

5.1 Sales Tax: To make things easier for you, Hungry Hop utilizes a third-party payment processor (Stripe) to automatically calculate, collect, and remit sales tax on your behalf where required by law. You do not need to calculate sales tax for transactions processed through the platform manually. However, when setting up product details in your account, you are responsible for ensuring your products are correctly categorized for taxes in accordance with state and local laws. The product setup page provides an option to mark each product as taxable or not, and accurate categorization helps ensure proper tax handling.

5.2 Income Tax: While we handle sales tax collection, you remain solely responsible for reporting your earnings and paying any applicable income taxes to the IRS or your local tax authority.

6. Changes to the Fee Policy

6.1 Hungry Hop reserves the right to modify fees with notice. Any changes will be communicated to all sellers in advance via electronic communication (such as email or platform notifications) or by posting the updated policy on the website.

6.2 Continued use of the platform after changes have taken effect indicates agreement with the new terms.

Questions & Concerns

Should you have any questions or concerns regarding our Fee Policy, please reach out to our support team via the "Contact Us" section on our website.

Thank you for being a part of our vibrant community of home chefs