Contact the seller or restaurant to inform them of the issue and share your concerns. Discuss a suitable resolution, such as a refund or a replacement dish, depending on the situation. If the issue cannot be resolved directly with the seller, don't hesitate to contact us.

Every seller registered on our platform is certified by the state or local jurisdiction in which they operate. You can find their permit information and certification details in the “Details” tab on their homepage.

We are always available to help with account setup, ordering, technical issues, or general inquiries about the platform. Please use the contact page on the website to reach out to us.

Hungry Hop does not provide delivery; however, individual sellers can choose to provide their delivery services. Pickup services are available to all customers.

Hungry Hop does not provide delivery services. If the seller provides delivery services, you can message the seller on the website with specific delivery instructions or preferences for your orders.

Yes, while there are no fees to create your website or to list items, Hungry Hop charges a commission fee (4-12% based on your annual gross revenue tier) and a 3.5% processing fee on transactions to cover payment processing costs. All platform fees are added to the prices you set in the seller administration panel and are included in the price of the product displayed on the platform. No additional fee is charged to the buyers. Tips go directly to you, with no deductions. For full details, see our Fee Policy.

To place an order for a dish on the marketplace, follow these steps: Select the method of delivery (Pickup, Delivery, Shipping, etc.) Select the time of delivery Browse the menu and select the dish you want. Add the dish to your cart. Review your order in the cart. Proceed to checkout. Pay for your order using your credit card. Confirm your order. After confirmation, you'll receive an order email with details. Please note that orders from only one seller can be in a cart at a time.

You can find a wide variety of foods on the marketplace, including packaged food, hot food, spices, main courses, desserts, and more. The selection will vary depending on the seller and cuisine.

You can pay for your orders on the marketplace using your credit card. We use Stripe as our payment gateway to process all payments securely. We do not store any credit card information on our site.

You can track your order status by logging into your buyer account on our website or app. There, you'll find information about your active orders, their current status, and estimated delivery or pickup times.

Certainly, you can cancel your order as long as you are within the cancellation timeframe. Each seller sets a cancellation window. To find out the specific cancellation policy for a seller, please visit their page. If needed, contact customer support for assistance with order cancellations.

Each seller's profile page displays the dates, days, and times when they operate and are open for service. This information helps you determine if a particular seller and the delivery method are available for your desired date and time. We recommend checking the seller's profile page for their operating schedule to ensure compatibility with your preferred timeframe.

Of course, you can filter dishes on the marketplace based on dietary or nutritional preferences.

Yes, you can rate and review both individual sellers and their dishes on the marketplace. Your feedback helps other buyers make informed decisions and provides valuable information for sellers and the platform. You can only rate the dishes that you have purchased previously.

Absolutely, you can offer feedback or suggestions to the marketplace team about the types of dishes or sellers you'd like to see on the platform. You may connect with us using the "Contact" option on the website or app to share your ideas and preferences. Your input is highly valued and will help us shape future offerings on the platform.

You can order individual dishes for a large group or event through the marketplace. However, depending on the seller's permit, there may be restrictions for individual sellers. For example, sellers with MEHKO permits are not allowed to provide catering or third-party services on our platform. Sellers who operate out of commercial kitchens (not homes) are not subject to the MEHKO caps. They can provide catering, provided they have a Catering Permit from their local health department.

Tipping is optional, but it's a way to show your appreciation for the chef's service. Feel free to tip the chef at checkout if you are satisfied with the service and to show appreciation. All tips are paid directly to the chefs, with no deductions.

You can offer your customers various delivery options for your products. This includes Pickup, Dine-in, Local Delivery and Shipping. The time and pricing for each of these services can be customized in the seller administration panel.

To sign up as a buyer on the marketplace, click "Sign Up" at the top of the page and choose "Customer." Fill out the required information, including your name and contact details. Once registered, you can start browsing and placing orders for dishes from the sellers on the platform.

You can provide feedback on the dishes you've ordered by accessing your order history on our website or app. There, you'll find an option to leave a review and rating for each dish you've tried. Your feedback is valuable to both the sellers and other potential buyers.

You can make special requests or specify dietary restrictions for your orders before or after checkout. You can communicate directly with the seller using the “Message Chef” button on the seller’s page. This button is available once you are logged into your account.

Yes, you can save your favorite sellers and dishes in your marketplace account.

Sellers on our platform cater to our customers' preferences and dietary requirements. Whether you have specific ingredient preferences, dietary restrictions, or special requests, our chefs are happy to accommodate your needs. Communicate your requirements through our messaging service using the “Message Chef” button on the seller’s page. This button is available once you are logged into your account.

You can request dish substitutions or changes by using the messaging services on Hungry Hop to communicate with your chef. You can communicate directly with the chef using the “Message Chef” button on the seller’s page. This button is available once you are logged into your account. If the dish substitution or change is not acceptable to you, you can cancel the order. If the issue cannot be resolved directly with the chef, don't hesitate to contact us.

You may log in, check your order history, and rate or review your last or earlier orders. We look forward to customer feedback and their reviews.

If you disagree with or find inaccurate dish ratings or reviews, we encourage you to share your own rating and review to offer a balanced perspective.

If a dish arrives spoiled or not as described, kindly contact the seller immediately and explain the issue. Work with the seller to resolve, including a refund or a replacement dish.

Although we do not offer sampling or tasting, you can order a small portion of the dish to try the seller's menu.

Check for any storage or reheating instructions provided by the seller on the packaging or in the dish description. If there are no specific instructions, standard guidelines include refrigerating perishable dishes promptly and reheating them in an oven or microwave, following safe food handling practices.

Most of the dishes are ready to eat. If needed, follow any instructions or notes provided by the seller regarding the preparation process.

Regarding the iOS and Android apps, you may provide feedback and suggestions on the Google Play Store or Apple Store. For website suggestions, you may share your feedback via the website's contact form. Your feedback is valuable in helping the marketplace improve its user experience, so don't hesitate to share your thoughts and suggestions.

Buyers can order individual dishes for a large group or event through the marketplace. However, depending on the seller's permit, there may be restrictions for individual sellers. For example, sellers with MEHKO permits are not allowed to provide catering or third-party services on our platform. Sellers who operate out of commercial kitchens (not homes) are not subject to the MEHKO caps. They can provide catering, provided they have a Catering Permit from their local health department.

Not currently. We plan to offer meal plans and subscription services at a later date.

You can feature seasonal or limited-time menu items by managing their availability on the menu management of your admin panel.

If the customer complains about any dish within 48 hours of pick up, the buyer can raise a dispute with us. We reserve the right to cancel the order and issue a refund on the chef’s behalf.

To accommodate your customers' special requests, please use the messaging services on Hungry Hop to communicate with your customers.

You will receive reviews or ratings only from those customers who have completed at least one successful order from your store.

Address customer complaints promptly and professionally. Provide a solution, and if they remain dissatisfied, contact us.

Kindly mention the allergens associated with your dish while creating your menu. There is a drop-down list for allergens in the details section.

The customer can cancel the order at any time before the seller's cancellation deadline for a full refund. The seller will not pay any fee if the order is canceled before the cancellation deadline. If the customer contacts you to cancel or change the order after the cancellation deadline has passed, please work out a solution with the customer, and if they remain dissatisfied, contact us.

If the customer complains about any dish within 48 hours of pick up, the buyer can raise a dispute with us. We reserve the right to cancel the order and issue a refund on the seller’s behalf.

In case of shortages, kindly disable the dish on the marketplace from the admin panel so it cannot be ordered. For substitutions, please inform the customer before accepting the order.

We do not provide delivery services. However, you can provide your own delivery services. The delivery time and area can be customized in the seller administration panel.

If you offer delivery, please ensure prompt delivery and that the packaging complies with your local food safety guidelines.

Kindly follow your local permitting authority’s guidelines concerning packaging and labeling for your products.

Not at this time.

You will receive payments to your Stripe account 48 hours after completing an order.

Go to Stripe to create an account or from your Seller panel by going to Settings → Store Info. Click on Payment Gateway, fill out the sign-up form, enter your email address, and get verified. To activate the account, you must add business info and follow the instructions on the Stripe site.

To make things easier for you, Hungry Hop utilizes Stripe to automatically calculate, collect, and remit sales tax on your behalf where required by law. You do not need to manually calculate sales tax for transactions processed through the platform. However, when setting up product details in your account, you are responsible for ensuring your products are correctly categorized for taxes in accordance with state and local laws. The product setup page provides an option to mark each product as taxable or not, and accurate categorization helps ensure proper tax handling. You are responsible for paying all taxes, except sales tax, for online sales made through the Hungry Hop platform.

To join our online platform, you need to meet the requirements we have in place to ensure safety, quality, and regulatory compliance. We also adhere to the local food permit requirements. For example, the Department of Environmental Health and Quality, Food and Housing Division (DEHQ-FHD) is the local enforcement agency responsible for issuing operating permits to MEHKOs pursuant to California Retail Food Code (CRFC) requirements and for ensuring operational compliance. Please note that these requirements are subject to change in response to updates to state laws, licensing requirements, and other local regulations. We encourage all sellers interested in joining our platform to follow the process for obtaining the permit by visiting their local permitting authority.

To join our online platform, you must meet specific safety, quality, and regulatory standards, including the MEHKO Permit requirements. Interested sellers should follow the MEHKO Permit process on the San Diego County website.

You can sell any dish on the platform as long as it meets your food permit’s requirements.

Indeed, as a seller, you can set the prices of the products you sell based on your preferences.

Yes, we offer options to set discounts and promotions in the seller administration panel.

You can set and control the menu and availability for each item in the seller administration panel.

It is highly recommended that you mention the dish description, ingredients, preparation, and allergens, but it is not mandatory.

When creating or updating your dishes in the menu management section, you can upload photos.

We are always available to help with account setup, listings, technical issues, or general inquiries about the platform. Please use the contact page on the website to reach out to us.